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Evaluation View Session ViewAttendees 34

Leadership/Professional Development

T403 - Impactful Conversations: The Talks That Save Careers, a Fireside Chat

Tuesday, September 12, 2023
1:30 PM – 2:30 PM ET
Location: Regency R
CE: 1 NAMSS CE Credits
Virtual
Tomorrow's MSP® Skillsets: Analytical Thinking, Relationship Building, Legal, Risk Management, Team Building, Clinical Competence, Performance Improvement, Communication, Political Savvy, Medical Staff Professionalism, Confidentiality, Medical Staff Wellness, Professional Ethics, Evaluation, Professional Presence, Medical Staff Bylaws & Policies/Procedures, Flexibility/Adaptability, Quality Review/Quality
Session Description: One of the most challenging roles of a Medical Staff Leader is having difficult conversations with peers. Medical Staff Professionals who support the processes, can find these conversations equally challenging. These conversations can focus on errors in clinical care, negative interactions with staff members, patient interactions, medical record delinquencies, or even dress code. Addressing these problems can feel ambiguous and uncomfortable. Some Medical Staff leaders will avoid the conversation because it is uncomfortable, and the problem persists. This presentation supports Medical Staff leaders and Medical Staff Professionals in identifying the value of these conversations and the successful navigation of the often reactionary responses to these conversations through interactive real-life scenarios.

Learning Objectives:

  • Understand and develop techniques to address the barriers to managing provider behavior that undermines the culture of safety
  • Discuss the identification, remediation, monitoring, and support mechanisms available for medical staff members who demonstrate behavioral concerns
  • Determine how medical staff professionals can assist medical staff leaders to navigate crucial conversations that impact safety and review success stories, failures, and lessons learned.