T405 - Adapting to Change with a New Point of View: the Provider Experience

Tuesday, September 12, 2023

1:30 PM – 2:30 PM ET

Location: Regency S-V

CE: 1 NAMSS CE Credits

Tomorrow's MSP® Skillsets: Relationship Building, Change Management, Team Building, Professional Presence, Flexibility/Adaptability

Dwaina C. Humphries, CPMSM, CPCS (she/her/hers)

Training & QA Coordinator, Sr.
Novant Health Credentialing & Medical Staff Operations
Charlotte, North Carolina

PDF Handouts
Jami Pinkert, MHA, CPMSM, CPCS (she/her/hers)

Sr. Director, Provider Experience & Med Staff Operations
Novant Health, Inc.
Winston-Salem, North Carolina

Session Description: A prior employee returns and finds the Medical Staff Office and CVO totally reorganized. The way Departmental Operations is now being managed and the way medical staff functions are facilitated have been totally revamped into a new initiative focusing on the Provider Experience. Hear how Novant Health is creating innovation in how Medical Staff Professionals relate to the Provider and is setting a new foundation for the future of Medical Services Profession.

Learning Objectives:

Create a provider experience roadmap to next level remarkable interactions.
Identify new ways of organizing Medical Staff Services operations.
Develop a plan for networking and partnering with key stakeholders in the provider journey.