M105 - Demystifying Lean and Kotter for Tomorrow's MSP®: A Case Study in Change Management

Session Description: Change in the Medical Staff Services realm is the only constant – how Tomorrow’s MSP® reacts and adapts to change will distinguish you from your peers. Change management and process improvement methodologies can, and should, act as an integral tool in the Tomorrow’s MSP®'s toolkit to effectively manage how to do more with less, sustain gains long term, and anchor impactful change within your department and organization.
How do we as MSPs adapt to the ever-changing landscape of Healthcare, while maintaining the importance of the medical staff and credentialing services? By leveraging performance management tools, forming strong relationship building skills, creating standard work to promote quality outcomes, and fostering an environment of trust, partnership, and analytical thinking with physicians and other key stakeholders. This session is all about teaching formal change management methodologies from the combined perspective of a Project Manager trained in Lean and Kotter and an MSP experienced in applying these tools to the world of Medical Staff Quality and Peer Review.