Session Description: Many healthcare organizations are embracing the value of a high-reliability organization (HRO) concept and Tomorrow's MSP needs to be savvy in it's principles and application. HRO's are nothing new, it's used by the airline industry, nuclear power plants, firefighters and astronauts. The concept works remarkably well in the promotion of patient safety and efficient healthcare delivery. Learn how you (the MSP) and your department can be an HRD (High-reliability department).
Learning Objectives:
Define what is an HRO and how it can be applied to create an HRD
Identify applications that can be utilized to create an HRD
Outline ways to create a culture and processes that support an HRD