T401 - Mitigating Risk: Addressing Clinical Performance Concerns in a Distracted World

Session Description: Medical Services Professionals (MSPs) have faced unprecedented challenges in recent years. Pandemic-related demands, staffing shortages, burnout, and deteriorating morale may distract physician leaders from monitoring clinician performance. Moving forward, patient safety and delivering quality care must remain the MSP’s top priority.

Performance concerns, such as high complication rates, complaints about clinician-colleague communication, or colleague reports about skill erosion, should be addressed and resolved promptly. Delayed intervention puts patients at risk and may lead to legal ramifications for the hospital and physician.

Despite a myriad of distractions, MSPs must understand and fulfill their role in creating an accountable medical staff and an effective, consistent approach to mitigating clinical performance concerns. During this session, attendees will learn how to recognize, respond to, and resolve clinician performance concerns, explore bylaws and policy implications, and delve into the MSP’s role in influencing related design decisions within these key documents. This session will include a time for attendees to “Stump the Experts” by presenting actual cases (without identifying details) for the presenters to tackle. We’ll also walk through relevant case studies and discuss resources for intervention.